1. Purpose and scope of data collection
The main data collected on the Totday.com website includes: full name, email address, phone number, address, payment information. Such information is the part customers need to provide when registering to purchase to protect their interests.
Customers will be solely responsible for the security and storage of all activities using the service under their registered name, password and inbox. In addition, customers are responsible for promptly notifying us of unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties for remedial measures. Fit.
2. Scope of information use
We use customer information to:
-Provide services and products to customers;
-Send notices about information exchange activities between customers and Totday.com website
-Prevent activities that destroy customers' user accounts or activities that impersonate customers;
- Contact and solve for customers in special cases.
-Do not use customers' personal information other than for confirmation and contact purposes related to activities at Totday.com website
-In case required by law: we are responsible for cooperating to provide personal information of customers upon request from judicial authorities including: Procuracy, court, police agency. investigation related to certain legal violations of customers. In addition, no one has the right to infringe on customers' personal information
3. Information storage time
The customer's personal data will be stored until the cancellation request is made. In addition, in all cases, personal information of customers will be kept confidential on the server of the website. In case the information is suspected to be fake, violating regulations, that information will be deleted.
4. Persons or organizations authorized to access data
Information requested by us during the consultation and purchase process will only be used to the full extent of section 2 of this Policy. Include:
-Totday.com used for customer support
- State agencies upon request to provide member information to serve the investigation process.
-In addition, there are partners who perform part of the service we provide, such as a payment gateway service provider or a shipping company. These partners will receive information according to the contractual agreement (maybe part or all of the information depending on the terms of the contract) to assist users in using the services provided by us.
5. Address of the unit that collects & manages personal information
TOTDAY INTERNATIONAL TRADING CO., LTD
Head office: No. 27, alley 37 Phu Ke, Area 1, Tien Lang Town, Tien Lang, Hai Phong
Phone: +84 905353579
6. Means and tools for users to access and correct their personal data.
Customers can log in to their account to adjust personal information or send a request to us for assistance in checking, updating, adjusting or canceling personal information.
Customers have the right to submit complaints about the disclosure of personal information to third parties to the website administration. When we receive these feedbacks, we will confirm the data, give the reason why and guide the user to restore and secure the information.
Phone: +84 905353579
7. Commitment to protecting customer's personal information
-We use Secure Sockets Layer (SSL) software to protect customer information during data transmission by encrypting input information.
-Customers are responsible for protecting their data from accessing password information when sharing computers with others. At that time, customers must be sure to log out of their account after using our service
-We are committed not to intentionally disclose customer information, not to sell or share information for commercial purposes.
-In the event that the information server is attacked by a hacker leading to the loss of customer data, we will be responsible for reporting the case to the authorities for timely investigation and handling and notify the customer. client.
- The management requires individuals when contacting to provide all relevant personal information such as: Full name, , contact address, email and is responsible for the legality of the above information. . The Management Board is responsible and will not settle complaints related to the interests of that customer if it considers all the information provided at the time of initial registration to be incorrect.
8. Mechanism for receiving and settling complaints related to personal data
When you submit personal information to us, you agree to the terms we have outlined above, we are committed to protecting your personal data in any way possible. We use an encryption system to protect your information from unwanted retrieval, use or disclosure.
We also recommend that customers keep the information related to the password taken and should not share it with anyone else.
In case there is a customer's complaint about the use of information contrary to the stated purpose, we will take the following steps:
Step 1: The customer submits feedback about the use of the collected personal information contrary to the stated purpose.
Phone: +84 905353579
Step 2: Customer Care Department receives the request and solves it with relevant parties.
Totday.com is responsible for taking technical and professional measures to verify the reflected content. The maximum time to handle complaints/reflections related to customer personal information is 15 working days from the date of receipt of the complaint.
Step 3: In case we cannot control the situation, we will contact the authorities to resolve.